Welcome to LoyaltE Consulting

Building customer experiences to inspire long-term loyalty and advocacy

We believe that retention should not play second fiddle.

According to Small Business Trends, 80% of future revenue comes from 20% of existing customers. So why are so many companies hyper-focused on CPA? At LoyaltE, we develop strategies to drive existing customer engagement, retention and LTV to turn first-time customers into loyal brand advocates.

Our clients

Let’s build experiences together.

  • StrategE Start-up

    Start something new with us. We'll develop a holistic, high-impact customer lifecycle strategy from scratch with you and give you the tools to implement it efficiently and effectively -- or we'll implement it for you!

  • StrategE Maintenance

    Share your proudest moments with us. We'll dive into your existing lifecycle initiatives and make recommendations to scale, kill or iterate what you already have, as well as help you implement workflows to keep your strategy best-in-class for the long-haul.

  • StrategE Innovation

    Go someplace new with us. We'll work with you to develop innovative solutions to your unique customer problems that complement your existing strategy.

Work with us

I can’t wait to work with you!

Hi 👋 I’m Natalie Fitch — Founder & Lead Consultant at LoyaltE Consulting. I am an award winning* digital product and marketing leader specializing in holistic customer lifecycle strategy. Having built high-impact CRM teams and retention strategies for CNN, Babbel & Phiture, I’m excited to work with your team to uncover strategic opportunities and implement data-driven workflows for incremental growth.

*Retention Campaign of the Year 2020 - App Growth Awards Berlin

Ready for LTV to take center stage? Fill out the form and we’ll be in touch!

Not convinced? Schedule a coffee chat with our founder or send us an email to talk about how you can expand your marketing strategy with us.